This family-owned HVAC company was being outranked and outspent by national franchises.
Invisible Online: They appeared on page 2-3 for most local searches, behind national brands with bigger budgets.
Review Disadvantage: Competitors had 500+ Google reviews; they had 47, despite 20 years in business.
Lead Quality Issues: The leads they did get were often price shoppers or outside their service area.
Seasonal Revenue Swings: Extreme peaks in summer/winter and valleys in spring/fall made planning difficult.
They'd tried SEO agencies before but saw minimal results - mostly because the agencies used generic strategies not suited for local service businesses.