This B2B SaaS company had a classic growth problem: plenty of traffic and signups, but poor conversion to qualified opportunities.
Low Trial-to-Paid Conversion: Only 8% of free trial users converted to paid, well below the industry benchmark of 15-20%.
Sales Team Overwhelmed: The sales team was spending 60%+ of their time on unqualified leads that never converted.
Long Sales Cycles: Average time from signup to close was 45 days, creating cash flow challenges.
High CAC: Customer acquisition cost had climbed to $450, making growth unsustainable.
The company had tried hiring more SDRs and running more ads, but both approaches just increased costs without improving efficiency.